Thanks for using REALvision Online! Here we describe how we collect, use, and handle your personal information when using our websites, software, and services (“Services”). Create it REAL A/S is the owner and operator of REALvision Online. Within this Privacy Policy, the names ‘REALvision Online’ and ‘Create it REAL Aps’ can be used interchangeably. For clarity purposes, any agreement formed between you and REALvision Online is an agreement between you and Create it REAL Aps. This Privacy Policy pertains to all those who use REALvision Online software and/or visit websites owned and operated by Create it REAL A/S. This includes, but is not limited to: realvisiononline.com, REALvision Online Mobile App, REALvision Online Desktop Software, REALvision Online Web Portal and REALvision Online APIs. By using REALvision Online, you consent to the data practices described in this Privacy Policy.
We collect and use the following information to provide, improve, and protect our Services: Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account and upgrade to a paid plan (like your name, email address, phone number, age, payment info, and physical address). Some of our Services let you access your accounts and your information via other service providers. If you purchase REALvision Online’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction—your Content. Our Services are designed to make it simple for you to create & store your files, documents, photos, thumbnails, comments, messages, and so on (“Your Content”), collaborate with others, work across multiple devices, and simplify your 3D printing workflow. To make that possible, we store, process, and transmit Your Content as well as information related to it. This related information includes your profile information that makes it easier to collaborate and share Your Content with others, as well as things like the size of the file, the time it was uploaded, collaborators, and usage activity. Our Services provide you with different options for sharing Your Content. Contacts. You may choose to give us access to your contacts to make it easy for you to do things like share and collaborate on Your Content, send messages, and invite others to use the Services. If you do, we’ll store those contacts on our servers for you to use—usage information. We collect information related to how you use the Services, including actions you take in your account (like sharing, editing, viewing, creating, and moving files, folders, or projects). We use this information to improve our Services, develop new services and features, and protect REALvision Online users. Device information. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, 3D Printer model information, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. Marketing. We give users the option to use some of our Services free of charge. These free Services are made possible by the fact that some users upgrade to one of our paid Services. If you register for our free Services, we will, from time to time, send you information about upgrades when permissible. Users who receive these marketing materials can opt out at any time. If you do not want to receive marketing materials from us, simply click the ‘unsubscribe’ link in any email, or update your preferences in the Notifications section of your personal account. We sometimes contact people who do not have an REALvision Online account. For recipients in the EU, we or a third party will obtain consent before contacting you. If you receive an email and no longer wish to be contacted by REALvision Online, you can unsubscribe and remove yourself from our contact list via the message itself.
We may share information as discussed below, but we will not sell it to advertisers or other third parties. Others working for and with REALvision Online. REALvision Online uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy, and we’ll remain responsible for their handling of your information per our instructions. Other users. Our Services display information like your name, profile picture, device, and email address to other users in places like your user profile and sharing notifications. You can also share Your Content with other users if you choose. When you register your REALvision Online account with an email address on a domain owned by your employer or organisation, we may help collaborators and administrators find you and your team by making some of your basic information—like your name, team name, profile picture, and email address—visible to other users on the same domain. This helps you sync up with teams you can join and helps other users share files and folders with you. Certain features let you make additional information available to others. Legal Compliance & Protection. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of REALvision Online or our users; (d) protect REALvision Online’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.
Security. Create it REAL Aps REALvision Online uses industry standard security measures on all of our products. These security measures protect the information under our control against loss, misuse, and alteration. Highly sensitive information, such as credit card information and passwords, are encrypted via industry standard Secure Socket Layer (SSL) technology. Although we work very hard to protect your personal information, it is impossible for any company to have perfect security. Therefore, we cannot guarantee the security of your data transmitted to our products. Transmission of your data to us is at your own risk. User Controls. If you need to correct or remove your personal information, in most cases you can do this from your account settings within the product. Retention. When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account is in existence or as long as we need it to provide you the Services. If you delete your account, we will initiate deletion of this information after 30 days. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside Denmark and choose to provide information to us, please note that we transfer the data, including Personal Data, to Denmark and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Create it REAL Aps will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
We use third-party Service Providers to monitor and analyze the use of our Service.
Segment is a data platform, where we store event and users data. It’s through Segment that we share data with other service providers on the list above. No cookies from other service providers are therefore stored in your browser. Mixpanel is a web analytics service offered by Mixpanel inc. that tracks and reports website traffic. Mixpanel uses the data collected to track and monitor the use of our Service. Data is stored within the EU. SmartLook and Lucky Orange is a web analytics service that records users on websites and in iOS & Android apps. With features that allow us to monitor the user’s clicks in order to improve the user’s experience on our website and make it easy to navigate. Active Campaign is used to send campaign and automated e-mails. Active Campaign enables analysis of how users are engaging with marketing material, and creates the possibility for us to send relevant messages at the right time. We use Google Analytics to monitor user behavior on our website pages, only to improve the experience for the user.
We may share information with vendors of advertising networks
Google Ads is an advertising network that allows us to advertise on Google’s network of websites. We use event data to optimise the performance of our ads on the network.
Facebook Ads is and advertising network that allows us to advertise on Facebooks network of websites. Incl. Facebook.com and Instagram.com. We use event data to optimise the performance of our Ads on the network.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy and cookies policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy and cookies policy. You are advised to review this Privacy and cookies policy periodically for any changes. Changes to this Privacy and cookies policy are effective when they are posted on this page.
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the digital consent age. We do not knowingly collect personally identifiable information from anyone under this age without a parents consent. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
If you have questions or concerns about REALvision Online, our Services and/or our privacy policy? Contact us [email protected].